Comments on: Annoying Word 2007 problem: can’t select text

By: Peter Abramowitsch

Peter Abramowitsch — Tue, 09 Mar 2010 03:07:55 +0000

I too am having problems with word 2007 crashing on close. We develop our own addin for Word and have never had as many problems as now. A sure way to create a crash on close is to try to disable/re-enable the vertical scrollbar. Whether doing this by “hand” in the options panel or programmatically, it sets up Word for a crash as soon as you close the document. I’m worried that there is a memory corruption issue that is endemic to Word 2007 itself.

Has anyone definitively solved a crash-on-close problem once it has appeared?

- P

By: Tim Muecke

Tim Muecke — Sun, 21 Feb 2010 02:16:32 +0000

thanks – had/have exactly the same issue and this is the first useful suggestions. I’m still concerned about the fact Word doesn’t close cleanly (restarts). Suggests to me that there is a background library problem. I’ll keep looking, but at least I can now work on my assignment.

By: Gianni Pisch

Gianni Pisch — Wed, 20 Jan 2010 12:15:38 +0000

I too had this problem for a few months but only today finally decided to do something. As I use Snagit, I followed Andre advice, but I deleted the whole Snagit entry in the HK….Word. Did not know what value to change and how (so many value options). The result is the same as Andre posted.

By: andre mota

andre mota — Sat, 16 Jan 2010 02:16:34 +0000

hey man, thanks for this so much
i went to my hkey and found an add in for my snagit, and i changed the value of that one to 0 and also for my other add ins
i know have the mouse capability but it still crashes after closing
btw i’m running windows 7 32bit and Microsoft Office 2007
once again thanks

By: Game

Game — Tue, 12 Jan 2010 04:50:23 +0000

Thank you so much… Works great!

By: Ken C

Ken C — Wed, 23 Dec 2009 21:17:21 +0000

Simple solution: click the panning hand button above the scroll bar. Voila!

By: Joseph Maino

Joseph Maino — Wed, 23 Dec 2009 20:27:21 +0000

http://support.microsoft.com/kb/940791

The mouse does not work when you use Word.
You cannot open a Word document from the Search window in Windows Vista.
You cannot open a Word document from Windows Desktop Search.
Word crashes when you try to start or exit Word.
Word crashes when you open the Open dialog box.
Word crashes when you save a document.
Word crashes when you close a document.

By: David

David — Tue, 08 Dec 2009 07:45:48 +0000

@ Matt

Thanks for the heads up Lenovo machines. It was driving me nuts trying to apply all the usual fixes. My situation is exactly as you described; Windows 7 64 bit, Word 2007, Client Security Solution active.

By: Kelsey

Kelsey — Sat, 05 Dec 2009 12:39:38 +0000

I was excited to find this info because the exat same thing had just occured in my word 2007. Apon opening my computer to work on some documents, my computer notified me that it had restarted its self in the night to install some updates. Well I really didn’t aprove of my computer installing updates without asking me but I guess a computer has to do what a computer has to do. When I opened word I noticed that the scroll bar didn’t work and it was very annoying but I let it go.. Then I could select text with my mouse or click on any text. I tried the above sulution but it turned out to be too complicated for me. The good news is that my computer once again restarted its self with another update for word and everything works great now.

By: Sokhom

Sokhom — Thu, 03 Dec 2009 14:52:26 +0000

Dude, you’re the man. I uninstalled the Office Live Add in because it was the last thing I updated before this problem occurred. From all the responses you’ve gotten there could be a lot of things that could manifest this issue.