Comments on: iTunes user has account hacked, loses access to his own purchases

By: Mike

Mike — Mon, 05 Sep 2011 11:45:24 +0000

My account has recently been hacked, also with iMobsters by Storm8 LLC. It was a total of 1000$ until my bank pulled the plug. Apple responded actually quite quickly and the case was resolved in under 3 days.
What baffles me is, that people hack iTunes Accounts and steal money just to cheat in a game …

By: Theresa

Theresa — Mon, 27 Sep 2010 01:50:17 +0000

I’ve purchases hundreds of Dollars of itune Music. Itunes and QuickTime have become corrupt and I can neither upgrade, un-install, re-install or run iTunes or any iTunes related product – tired different things for several months. It always says they are on a server that I cannot access. I cannot even convert the music into a format to be used in Windows Media Player. I cannot put it into Real Player because it requires QuickTime to work. I called iTunes but they hang up on the recorder saying they donot support iTunes. I tried an online email and it disconnected me. What now? All my music money wasted?

By: Lorraine

Lorraine — Sun, 22 Aug 2010 06:13:53 +0000

Yes, it is still happening. My account was hacked for a total of $4800 for purchases of World War and iMobsters by Storm8 LLC. I have neither of those apps. It has been over 72 hours and still no response from Apple. Its been a financial nightmare for me dealing with Paypal and my bank. Thankfully, everything is all locked down now but I’m still locked out of my iTunes account.

By: Missoui miss

Missoui miss — Thu, 19 Aug 2010 23:19:09 +0000

This is still happening people. My account was hacked on Monday afternoon (16th) and by Wednesday morning (18th) they had charged over $700 through my Paypal account. The last purchase I made on iTunes was in early 2008 and I paid with Paypal. Apparently when using Paypal with iTunes after the first purchase, you don’t have to sign in next time to Paypal to authorize a payment, it’s automatic! Paypal says I will get my money back and I’m still waiting.

By: California Homeowner

California Homeowner — Wed, 28 Jul 2010 04:13:06 +0000

This happened to me this morning. I called the corporate number for Apple in Cupertino, California and was transferred to Canada, but the woman actually sounded Irish to me, but whatever. They did refund the amount stolen from my gift card balance, and my credit card has expired (yeah!!!) so $39 was all they could get.

BUT — THIS IS SCARY: The hackers changed my password as well AND “deauthorized” all of my computers, just like OP. I wrote a certified letter to Steve Jobs today, and let’s see what pile of smoke they blow my way. California has a disclosure law, and I believe Apple should be living up to that (Civil Code 1798.80)

By: Alfred

Alfred — Tue, 13 Jul 2010 01:07:58 +0000

I know how all of you feel. I just caught $510 dollars worth of downloads from my account. In the 20 minutes that I had available to me before Apple “Disabled my ID for security reasons”, I was able to see a third computer authorized to my account. I only have a laptop and a desktop authorized. I was able to talk to someone at apple about my account and they “raised the level of concern” on this issue. When I called back after having my CC closed and reporting those transactions fraudulent, I tried to get ahold of someone at the fraud department to help me with something the bank wanted. Long story short, after an hour and a half time in my life I can’t get back, six different representatives, and my favorite of all time, three different offices I had to call in three different countries, I still have no resolution to my problem. (The last person finally told me that I was wasting my time trying to talk to someone about being hacked and the charges against my CC. The fraud department only sends emails to people and they will not give out thier phone number.) I have finally recieved my “Do not reply to this email” email and i’m hoping I get the “we fixed your issue” email soon. Until then, I’m out 500 bucks. So sad!

By: Mary

Mary — Sat, 03 Jul 2010 17:17:00 +0000

Landed here after searching to see if anyone has had a similar problem. I caught two pending transactions while a third had already posted, all for about $156. In each purchase, beginning on 6-30 and ending 7-1 (when I caught them), the item purchased was Storm8LLC’s World War game app. Afterwards, in-app purchases of “2700 Honor Points” were made. Honor…kinda ironic, that. My bank killed the card and they’ve launched an investigation, but of course while all this is pending those monies are not available to me. After logging into my iTunes account, removing any CC info and updating my log-in info, I contacted the shameful Apple support. Their response was to send me a meaningless form letter and deactivate my account, informing me that I have to jump through some hoops if I want to try to have it reactivated. Sigh.

By: Mario

Mario — Sat, 03 Jul 2010 13:50:08 +0000

Still unresolved…
Look here, HUNDREDS of people
http://garysaid.com/is-my-apple-itunes-account-hacked/
There is also a possible explanation for the mechanism of the hacking (latest posts…).
I strongly suspect that some time ago there should have been a breaching into iTunes security that has compromised thousands of accounts that now can be used by the hackers when needed…

By: tim

tim — Thu, 01 Jul 2010 13:10:59 +0000

Thanks all for the reports. I’d love to know the follow-up too. How long did Apple take to resolve the problem, or is it still unresolved?

Tim

By: Betty

Betty — Thu, 01 Jul 2010 05:54:28 +0000

I just noticed two Itunes receipts in my email account that are not mine. I’m guessing I got hacked as well. Seems that Apple isn’t so wonderful as their magnificent encryption and security have dreadful holes. Based on the dates of the postings on this page, it’s a busy time for someone. They did three purchases totaling $85, all video games. I wanted to contact Apple so they would “get right on this”, thinking they cared that customer accounts were getting hijacked. But from everyone else’s comments, seems like Apple couldn’t care less. Apple’s glory days are over as far as I’m concerned. You tick off your customer base and they magically go away.