Daily Archives: February 25, 2008

internet, microsoft, open source

Chris Anderson on Freeconomics

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Chris Anderson, the Wired editor who coined the term “long tail”, has written a lengthy piece on Free – why $0.00 is the future of business, and is writing a book on the subject.

It caught my eye in part because of what Sun’s Jonathan Schwartz told me the other day: the only acceptable price is free.

The idea must terrify Microsoft, which makes most of its money from software licenses, while letting third-parties take the profits from custom development and services. Companies are less vulnerable if they sell both hardware and software, or have strong services departments.

The paradox here is that even when the marginal cost drops close to zero, there still has to be a business model. Something I am still trying to figure out as I give away content on this blog.

adobe, internet, java, silverlight, software, software development, web authoring

Adobe AIR now available; not just consumer fluff

Adobe has released AIR and you can download the runtime and SDK now, as well as FlexBuilder 3, the official IDE for AIR. Just to remind you, AIR is a way of running Flash applications on the desktop, supplemented by SQLite, a fast local database manager.

Among the most interesting case studies I’ve seen is from LMG, which runs loyalty schemes including the Nectar card and Air Miles. The big deal for the retailers is that using your loyalty card lets them identify who is buying what, providing mountains of data which can be mined for trends and the like. I do mean mountains. Nectar is used by Sainsburys. Between 25 and 40 million “basket items” are added to the database each day, and the database holds 2 years of data.

LMG’s Self-serve is an app in development which enables Sainsburys and its suppliers to analyze this data; it could potentially be used by other retailers too. “The application answers questions like how’s my brand performing, who’s buying my brand, what else are they buying,” says Garth Ralston, LMG’s Business Intelligence Development Manager.

Self-Serve is built with AIR and Flex. “Excel spreadsheets, which some of our competitors use, and the pie charts than you can create within them, are so 1990’s”, says Ralston. “We’re looking for a little bit more of the Wow factor.”

A couple of things particularly interested me. One is that SQLite is critical for the app, which works by downloading large chunks of data and manipulating it on the client. This means that Self-Serve would not work as a browser application, unless possibly with Google Gears, which also uses SQLLite. Another is the importance of offline working. “The ability to have a user run the app, run a report, download the data to their system, take the laptop on the train and continue to work is an absolute business requirement”, says Ralston.

James Governor, Redmonk analyst, told the press that BMC will be using AIR as a front-end to integrate its mainframe management offerings, and SAP will be using it. “Frankly, I think this will be the front-end for all SAP business applications,” he said. In other words, AIR is not just consumer fluff.

Governor is just back from Sun, as I am, and while I was there I picked up some anxiety at the way Flash and now AIR are doing what Java was intended to do – provide a rich cross-platform client. Has Adobe stolen Sun’s market? “Sun is quite capable of stealing its own market”, he said. “Java just hasn’t delivered the kind of rich desktop experiences that we would expect and hope.” That said, note that FlexBuilder is a Java application, Adobe’s server-side LiveCycle data services are Java, and Adobe’s ColdFusion runs on Java, so there are pros and cons here for Sun’s technology.

Actually, I suspect you could build Self-Serve in Java without much difficulty. The big win for AIR is that it’s home territory for multitudes of Flash designers. This is as much about designer and developer communities as it is about technology. The same applies to Microsoft’s Silverlight, which is ideal for Visual Studio developers to whom Flash is foreign.

I still have reservations about AIR, though there is also much to like. It’s early days of course; I’m looking forward to trying it for real. I also love the way these new initiatives are making us rethink the design of essential applications that have remained essentially unchanged for years.

drm, microsoft, multimedia, software, vista, windows

Fixing Windows Media Player after a system upgrade

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A while back I upgraded my motherboard. Windows Media Player seemed fine – in fact, it works quite a bit better with the faster CPU – until today, when it started crashing shortly after starting. The faulting module was Indiv01.key.

The solution is in this thread. On Vista, what you have to do is to delete the contents of the folder C:\ProgramData\Microsoft\Windows\DRM (not the folder itself). Note that this folder is invisible by default. In Explorer – Folder Options – View, you have to check Show hidden files and folders, and uncheck Hide protected operating system files.

Observe the caveat:

Note that anything recorded on the old system that is DRM protected will not be playable after this procedure.

I recall doing something similar to get BBC iPlayer (download version) working.

This is all to do with tying DRM to hardware. You are not meant to copy a protected file to another PC and still be able to play it. There used to be a method for backing up and restoring your licenses, but it seems to have gone in Vista. From online help:

This version of the Player does not permit you to back up your media usage rights. However, depending upon where your protected files came from, you might be able to restore your rights over the Internet. For more information, see the question in this topic about how to restore your media usage rights.

This leaves a few questions for Microsoft to consider:

  • Why does a DRM problem break Windows Media Player even when playing non-DRM content?
  • Why does a DRM problem cause Windows Media Player to crash, rather than reporting a DRM problem?
  • Why does the user have to uncheck a box in Explorer options that says “Recommended” and warns you that you may make your computer inoperable, in order to fix a common problem? I mean “Hide protected operating system files”?
  • Is it acceptable to say, “you might be able to restore your rights”, when a user could in theory have thousands of pounds invested in DRM-protected content?

Fortunately I don’t have any DRM-protected content that I am aware of.

Everything is fine now.