{"id":111,"date":"2007-01-30T10:28:58","date_gmt":"2007-01-30T09:28:58","guid":{"rendered":"http:\/\/www.itwriting.com\/blog\/?p=111"},"modified":"2007-01-30T10:28:58","modified_gmt":"2007-01-30T09:28:58","slug":"intel-dont-bother-us-with-bug-reports","status":"publish","type":"post","link":"https:\/\/www.itwriting.com\/blog\/111-intel-dont-bother-us-with-bug-reports.html","title":{"rendered":"Intel: don’t bother us with bug reports"},"content":{"rendered":"

Intel’s production graphics driver for the 945GM chipset on Windows Vista has some bugs<\/a>. I thought I should report this to Intel. Trouble is, you can’t. At least, the “Contact support” options here<\/a> don’t tell you how, not unless you are signed up as an Intel reseller or partner. Nor does the general contact information page<\/a> give any clues. Intel would like my pre-sales questions, or my website feedback, or any number of non-technical enquiries, but bugs? Forget it.<\/p>\n

Can it really be that Intel gives you no way to report a bug? I dialed the support number<\/a>. Note: I am now paying for this call. I explained to the support person that I wanted to report a bug in the Vista driver for the 945GM chipset. He said he was sorry, but the support line was only for Intel boxed product. Even though I had downloaded the driver from Intel’s site, my bug report should go to Toshiba.<\/p>\n

Clearly I could report it to Toshiba – perhaps I will – but will the feedback ever thread its way back to Intel? Who knows.<\/p>\n

By the way, I get the same bug with the slightly older driver on offer on Toshiba’s site for this laptop. Further, the same hardware is stable in Windows XP, which suggests that the problem lies with Intel’s driver, or conceivably in Vista, rather than than in the hardware.<\/p>\n

Bottom line: there is no way<\/strong> for an end user to report a bug to Intel. I think that’s silly.<\/p>\n

Update<\/h3>\n

Toshiba won’t accept the bug report either. Reason: the driver was downloaded from Intel’s site. Nor will they accept the bug report on the older driver downloaded from Toshiba. Reason: it is a US site and my machine is UK. Maybe if I would care to wait until I can download the same driver from the UK site, it might take some interest. Frustrating.<\/p>\n

Further update<\/h3>\n

Ah, there is a way (sort-of). You go to this page<\/a>, and complete the form. The only link I can find to the form is via the form for website feedback. So you complete the form, and the bot emails you a bunch of links to articles. At the bottom of the email is an “escalate” button which claims to “escalate your question to a technical support representative.” I’ll keep you posted…<\/p>\n

 <\/p>\n<\/p>\n

Technorati tags: intel<\/a>, bug report<\/a>, vista<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Intel’s production graphics driver for the 945GM chipset on Windows Vista has some bugs. I thought I should report this to Intel. Trouble is, you can’t. At least, the “Contact support” options here don’t tell you how, not unless you are signed up as an Intel reseller or partner. Nor does the general contact information page … Continue reading Intel: don’t bother us with bug reports<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-111","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":0,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/111\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/media?parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/categories?post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/tags?post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}