{"id":1422,"date":"2009-05-10T22:28:47","date_gmt":"2009-05-10T21:28:47","guid":{"rendered":"http:\/\/www.itwriting.com\/blog\/1422-bytemark-failure-illustrates-value-of-twitter.html"},"modified":"2009-05-10T22:28:47","modified_gmt":"2009-05-10T21:28:47","slug":"bytemark-failure-illustrates-value-of-twitter","status":"publish","type":"post","link":"https:\/\/www.itwriting.com\/blog\/1422-bytemark-failure-illustrates-value-of-twitter.html","title":{"rendered":"Bytemark failure illustrates value of Twitter"},"content":{"rendered":"

This site is hosted at Bytemark<\/a>, which has a good track record for performance and service. On Sunday afternoon Bytemark and all its virtual servers became inaccessible. Seeking reassurance that this was a temporary problem and being worked on, I tried to get more information. This is a relatively small ISP and there is no 24-hr telephone support; there is an urgent email support address, but since this would be sent via Bytemark\u2019s servers, which were down, I knew there was no point in using it.<\/p>\n

I turned to Twitter search, where I found others tweeting about the problem, including MD Matthew Bloch<\/a>:<\/p>\n

\n

is busy working out WTF is wrong with Bytemark’s core network, update on the forum as soon as it’s accessible again<\/p>\n

re: Bytemark, both our Manchester core routers seem down, engineer is 20 mins away from data centre to help us with diagnosis.<\/p>\n

tracking down enormous source of traffic on Bytemark network<\/p>\n

wondering why the network is back up – still poring over switch configurations but things looking a little more useful.<\/p>\n<\/blockquote>\n

and so on, with the directors demonstrating a degree of personal involvement that larger ISPs rarely display. The outage is still annoying of course; but knowing that it is being worked on with urgency along with a bit of information about the nature of the issue makes a huge difference.<\/p>\n

When you need to search for the latest information, Twitter works well because it is rigorously sorted by time and date, which Google never is.<\/p>\n

Technorati Tags: bytemark<\/a>,twitter<\/a>,search<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

This site is hosted at Bytemark, which has a good track record for performance and service. On Sunday afternoon Bytemark and all its virtual servers became inaccessible. Seeking reassurance that this was a temporary problem and being worked on, I tried to get more information. This is a relatively small ISP and there is no … Continue reading Bytemark failure illustrates value of Twitter<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,74,90],"tags":[],"class_list":["post-1422","post","type-post","status-publish","format-standard","hentry","category-internet","category-search","category-twitter"],"_links":{"self":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/1422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/comments?post=1422"}],"version-history":[{"count":0,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/1422\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/media?parent=1422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/categories?post=1422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/tags?post=1422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}