{"id":9706,"date":"2017-07-11T21:47:01","date_gmt":"2017-07-11T20:47:01","guid":{"rendered":"http:\/\/www.itwriting.com\/blog\/?p=9706"},"modified":"2017-07-11T21:47:01","modified_gmt":"2017-07-11T20:47:01","slug":"microsoft-edge-browser-crashing-soon-after-launch-this-time-its-ibm-trusteer-rapport-to-blame","status":"publish","type":"post","link":"https:\/\/www.itwriting.com\/blog\/9706-microsoft-edge-browser-crashing-soon-after-launch-this-time-its-ibm-trusteer-rapport-to-blame.html","title":{"rendered":"Microsoft Edge browser crashing soon after launch: this time, it\u2019s IBM Trusteer Rapport to blame"},"content":{"rendered":"<p>A common problem (I am not sure how common, but there are hundreds of reports) with the Edge browser in Windows 10 is that it gets into the habit of opening and then immediately closing, or closing when you try to browse the web.<\/p>\n<p>I was trying to fix a PC with these symptoms. In the event log, an error was logged \u201cFaulting module name: EMODEL.dll.\u201d Among much useless advice out there, there is one that has some chance. You can reinstall Edge by following a couple of steps, as described in various places. Something like this (though be warned you will <strong>lose ALL your Edge settings, favourites etc<\/strong>):<\/p>\n<p>Delete C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe (a few files may get left behind)<\/p>\n<p>Reboot<\/p>\n<p>Run Powershell then Get-AppXPackage -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register &quot;$($_.InstallLocation)\\AppXManifest.xml&quot; -Verbose}<\/p>\n<p>However this did not fix the problem \u2013 annoying after losing the settings. I was about to give up when I found <a href=\"https:\/\/developer.microsoft.com\/en-us\/microsoft-edge\/platform\/issues\/11975881\/\" target=\"_blank\">this thread<\/a>. The culprit, for some at lease, is IBM Trusteer Rapport and its Early Browser Protection feature. I disabled this, rebooted, and Edge now works.<\/p>\n<p>Failing that, you can Stop or uninstall Rapport and that should also fix the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A common problem (I am not sure how common, but there are hundreds of reports) with the Edge browser in Windows 10 is that it gets into the habit of opening and then immediately closing, or closing when you try to browse the web. I was trying to fix a PC with these symptoms. In &hellip; <a href=\"https:\/\/www.itwriting.com\/blog\/9706-microsoft-edge-browser-crashing-soon-after-launch-this-time-its-ibm-trusteer-rapport-to-blame.html\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Microsoft Edge browser crashing soon after launch: this time, it\u2019s IBM Trusteer Rapport to blame<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55,97],"tags":[586,997],"class_list":["post-9706","post","type-post","status-publish","format-standard","hentry","category-microsoft","category-windows","tag-microsoft","tag-windows-10"],"_links":{"self":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/9706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/comments?post=9706"}],"version-history":[{"count":0,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/posts\/9706\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/media?parent=9706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/categories?post=9706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.itwriting.com\/blog\/wp-json\/wp\/v2\/tags?post=9706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}