SharePoint 2010 web launch delivers blank web page

Microsoft has suffered an embarrassing technical problem at the launch of SharePoint 2010 and Office 2010. The pre-launch publicity made a big deal of how this launch was both web-based, with the keynote streamed globally, and built on SharePoint 2010.  

Microsoft’s global launch website for the 2010 suite of products was built on Microsoft SharePoint 2010, reaching more than 60 countries and 26 languages worldwide.

says the press release. CNet’s Ina Fried has some more background:

If we went with (SharePoint) 2007 we probably would have cut corners a little bit," said Carol Matthews, a senior marketing manager in Microsoft’s information worker team. Instead, she just had to convince boss Chris Capossela to bet the launch on a product that was still in testing. Microsoft does have an HTML-based backup for Wednesday’s launch, but Matthews said that has more to do with the unreliability of the Web than of SharePoint.

The hour came; and this is what the site delivered to me and, according to Twitter, many others:


By coincidence, this came just after I wrote a post about SharePoint including this comment from a consultant:

just because a thing can be done with SharePoint doesn’t mean it should (for example, websites usually should NOT be built in SharePoint, in our opinion).

Maybe the technical hitch is nothing to do with SharePoint. Still, it’s unfortunate.

Update: later on in the launch someone circulated an URL for watching the keynote directly in Windows Media Player. That worked fine – but bypassed all the SharePoint content.

4 thoughts on “SharePoint 2010 web launch delivers blank web page”

  1. Paul

    It works for me now, though it uses WMP not Silverlight for the video which is surprising.


  2. Todd, can you tell us exactly what went wrong? And not just “there was a lot of demand”, I’d assume that Microsoft expected that and with a big margin of error as well, for such an important launch.


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