All posts by Tim Anderson

mobile, tips

What to do when your Nokia Lumia 800 will not turn on?

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Nokia Lumia 800: delightful smartphone but with a few irritations. If you have one, I recommend that you do not let the battery fully discharge – a challenge since the battery life is not the greatest – since if you do, you may have problems turning the phone on again.

I am not sure what proportion of Lumias are affected, but what happens is this. The battery runs out and the phone turns itself off as you would expect. You plug it into the charger, but even after several hours it appears to remain uncharged and will not turn on. The problem is discussed in this thread: Lumia 800 won’t power on or charge.

This has happened with my review Lumia. In my case, the phone vibrated when plugged into the charger and the charging screen appeared, with a red line showing an empty battery, and there it stayed.

So what is the fix? I have had the problem a couple of times, and each time it eventually fixed itself, though it is hard to pinpoint the exact fix. Things people have tried:

  • Unplugging and reconnecting the charger to the phone
  • Attaching the phone to a PC, then to a charger
  • Reset the charging cycle by holding down the power button, while charging, for 8 seconds or so
  • Warming the device to create a small charge in the battery, then starting to charge it

One theory is the battery discharges so deeply that there is not enough power to detect the charger, therefore it never charges. Kind-of too smart for its own good.

If the phone had a removable battery, I would suggest removing and replacing it, an old trick to revive a frozen phone. Should your Lumia not be covered by a warranty, you could try disassembly in order to do this.

The best hope is that a further firmware update will fix the problem.

apple, mobile, smartphones, tablets

What is in BlackBerry PlayBook OS 2.0: new universal inbox and remote control

Here at BlackBerry Devcon Europe attendees were shown the key features of PlayBook 2.0, an update for the RIM tablet that will run on the existing hardware.

Aside from new runtimes for developers and some usability tweaks, the main changes users will notice are a new universal inbox and PIM (Personal Information Manager), and deeper integration between the PlayBook and BlackBerry smartphones.

The PlayBook 2.0 PIM offers a single inbox for Facebook, LinkedIn and Twitter as well as email.

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The PIM includes an embedded web browser so that you can view HTML messages without leaving the application.

The application also covers calendar and contacts.

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If you look in detail at a meeting, you can see the other attendees, presuming that the information is available.

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One of the aims is to aggregate information drawn from social networks and from the internet. It is a compelling idea, and one that Microsoft has also used. For example, when you view an email the Outlook Social Connector automatically looks up status messages from FaceBook and LinkedIn from the author. Windows Phone also aggregates information from multiple social networks in its People hub.

RIM talked about adding web information. We were given the example of getting an email from someone and viewing recent press releases from their company within the PlayBook 2.0 PIM. If this is well implemented, it does make sense, giving you useful background without the need of a manual web search. A contact record is no longer just name, address and company, but a portal into that person’s story and current activity.

The other big new feature in PlayBook 2.0 is remote control. You can use your BlackBerry SmartPhone as a controller and input device for the PlayBook.

What is the point of this? A good question, to which the most obvious answer is that you can use the physical keypad on a BlackBerry to type on the PlayBook. This drew applause when demonstrated.

I asked for other use cases on Twitter. The main other suggestion was using a BlackBerry as a remote when your PlayBook is plugged into a screen as a media player or presenter.

The concept goes beyond this though. Here is new CEO Thorsten Heins speaking in the keynote:

Just take this idea a step further. Think about BlackBerry 10 being a platform, for mobile computing, for smartphones, so it really shows the deep integration of the BlackBerry platform. Think about having your PlayBook somewhere on your desk at your home, and you can control everything just from your BlackBerry, I think that is fantastic

Incidentally, RIM’s operating system naming is confusing. This is how it goes. BlackBerry OS up to and including 7.0 is the old smartphone OS that is being phased out. The new OS is based on QNX and first seen in the PlayBook, which runs Tablet OS 1.0. Version 2.0 of this OS, due out later this month with the features mentioned above, is called PlayBook OS 2.0.

BlackBerry 10 is the next iteration of this QNX-based OS and will run on SmartPhones as well as on the PlayBook. BlackBerry 10 is expected later in 2012, probably towards the end of the year.

RIM’s future depends on wide acceptance of BlackBerry 10. The uncomfortable question: how many mobile operating systems can succeed? It seems that Apple iOS and Google Android are well established, but the future prospects of new entrants such as BlackBerry 10 and Windows 8 is open to speculation.

Update: I visited the exhibition here and spent some time hands-on with the version of the PIM that is installed on the PlayBook devices. It is disappointing, though bear in mind that it is not, I was told, the final version (though if the final version is coming this month you would have thought it is not far off).

Some key points:

  • The embedded HTML rendering in the email client is just for the message itself. If you tap a link, it takes you into the separate web browser app.
  • In order to get social network status updates from the author of an email message, you have to be logged into that social network and the author must already be one of your “friends”, or so I was told. I hope this is incorrect, as it seems largely to defeat the purpose of this kind of integration. Outlook’s social connector retrieves status updates from anyone irrespective of whether you are logged into that network or have them on your friends list.
  • I asked about SharePoint integration and received the vaguest of answers. A SharePoint app is in preparation but there is no word on when it might appear, and it may be dependent on some sort of Microsoft input.
  • There is no official cloud storage service from RIM. You can use third-party services like Dropbox. Enterprises are expected to use internal file shares, via VPN if necessary.

It seems to me that RIM is in danger of missing an important market for PlayBook here. Many RIM customers use Microsoft’s platform because of the link with Exchange. A tablet with excellent support for SharePoint and Office 365 would have obvious value, and Microsoft can be expected to tap into this with Windows 8. BlackBerry could get there first with PlayBook but it looks like this will not be the case.

apple, mobile, smartphones, tablets

What will it take to make RIM’s Playbook sell?

I am at RIM’s Blackberry DevCon in Amsterdam (where it is so cold that the canals have frozen). Attendees have been given a free Blackberry Playbook, the neat 7” tablet running an operating system based on QNX, acquired by RIM in 2010.

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The Playbook was launched in spring 2011, and sales have disappointed. Exact numbers are hard to find; the Guardian estimated that RIM ordered 2.5m devices, while Crackberry.com says 5m. How many sold? In the three reported quarters, RIM said 500,000, 200,000 and 150,000 were shipped. Prices have been falling, naturally, but it seems that there are plenty left.

Nevertheless, this is an attractive device. The operating system is smooth and the size is convenient. Why has it failed?

One factor is that the device is designed as a companion to a Blackberry smartphone. Email does not work unless you have a Blackberry, or can get by with a web browser client. RIM thereby reduced the market to existing Blackberry owners, a mistake which should be rectified when version 2.0 of the operating system is released – expected later this month.

The second problem is the the extent to which Apple owns the tablet market. When you buy an iPad you know you are buying into a strong ecosystem and that every app vendor has to support it. That is not the case with the Playbook, making it a riskier choice. RIM’s fix is to introduce support for Android apps, though there are a few caveats here. Perhaps the biggest is this: if you want to run Android apps, why not just get an Android tablet and avoid any compromises?

The Playbook is a delightful device. The big question – for RIM and other new entrants into the tablet market – is what will make it sell, other than pricing it below cost?

Amazon found an answer for its Kindle Fire: low price, Kindle brand making it an e-book reader as well as a tablet, and a business model based on its retail business. Amazon can sell the device at a loss and still make a profit.

It is not yet clear to me what RIM’s answer can be. The most obvious one is to make it truly compelling for the large market of Blackberry smartphone users, but not if that means crippling it for everyone else as with the 1.0 release.

Another factor is that the device has to be nearly perfect. On the conference device, it took me 10 minutes to send a tweet. The reason was that the supplied twitter app is really a link to the twitter web site. That in itself is not so bad, but I found the soft keyboard unwilling to pop up reliably when twitter’s tweet authoring window was open. Making a correction was particularly frustrating. A small thing; but one or two frustrations like this are enough to make a good experience into a bad one.

Version 2.0 of the operating system does promise numerous improvements though, and watch this space for a detailed review as soon as I can get my hands on it.

apple, comment, mobile, rants, reviews, tablets

Apple iBooks Author aims at school textbook market, but beware the lock-in

Apple claims to “Reinvent Textbooks” with the introduction of iBooks 2 for iPad, along with an accompanying free authoring tool for the Mac.

iBooks Author is already in the Mac App Store and I had a quick look. It is template based, so the first thing you do is to make your choice.

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I picked Contemporary, whereupon the authoring screen opened and I started to make some edits. If you divide Desktop Publishing (DTP) tools into those that are more oriented towards longer books, and those more oriented towards shorter but more graphically rich titles, then iBooks Author is in the former category. You can write the text in Pages or Word, and then import to iBooks Author. You can also add images, charts, tables, hyperlinks, and a variety of widgets including HTML, Keynote presentations, 3D models and more. The format of some of the widgets seems to be Dashcode, as used by the Dashboard in Mac OS X; certainly that is the case for the HTML widget.

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I got a bit stuck on one point. I did not want the astronomy images in the template, but was not ready with an alternative. However I could not delete the image placeholder. It seems that the templates are somewhat restrictive.

Once your work is ready you can preview it. This is interesting. In order to preview, you attach an iPad, open iBooks on the iPad, and then select it in iBooks Author. A nice touch: the book appears on the iPad marked Proof.

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There is also an animation as the book opens. In the grab below, you can spot the busy icon: this is because the smart cover disappears automatically so you have to grab it on the fly.

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What about publishing? You can export your work in one of three formats: iBooks, PDF, or plain text.

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Apple emphasises the licensing agreement right there in the Export dialog. You can only sell your book through the Apple iBookstore. Note also that the book is only for iPad. You cannot read it on a Mac, let alone on an Amazon Kindle, unless you choose PDF and make it available for free.

Here is the agreement in more detail:

B. Distribution of your Work. As a condition of this License and provided you are in compliance with its terms, your Work may be distributed as follows:
(i) if your Work is provided for free (at no charge), you may distribute the Work by any available means;
(ii) if your Work is provided for a fee (including as part of any subscription-based product or service), you may only distribute the Work through Apple and such distribution is subject to the following limitations and conditions: (a) you will be required to enter into a separate written agreement with Apple (or an Apple affiliate or subsidiary) before any commercial distribution of your Work may take place; and (b) Apple may determine for any reason and in its sole discretion not to select your Work for distribution.

I exported the book in iBooks format and took a quick look at the contents in an editor.

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On a quick look, it seems to have a lot in common with a standard epub, but is nevertheless a proprietary Apple format.

Finally, a few observations. I have no doubt that eBook usage will grow rapidly in education as elsewhere, and the iPad is a delightful device on which to read them, though expensive.

I do have nagging concerns though. In typical Apple style, this is an only-Apple solution for authors or publishers who need to charge for their work. Does it really make sense for schools and colleges to recommend and use textbooks that can only be read on Apple devices? Of course publishers can repurpose the same underlying content for other formats, though they will have to be careful how they use iBooks Author to avoid falling foul of the licensing clause quoted above.

Is there no way to reinvent textbooks without an Apple tax and locking knowledge into proprietary formats?

gadgets, mobile, smartphones

Nokia Drive on the Lumia: it works

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Over the weekend I took the opportunity to try out Nokia Drive, a turn-by-turn navigation app which comes bundled in the Lumia 800 I have been testing. Well, it was not so much “took the opportunity” as “try anything”, since the Tom Tom the driver was relying on had lost its signal somewhere in the depths of rural England.

I fired up Nokia Drive, entered the destination, and was impressed. It picked up a signal, displayed a well-designed screen stating what was the next turn and how far away, showed our location and progress complete with the road name, and spoke out clear instructions in a voice that was less robotic than some.

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I was a passenger in this case; how does this work if you are the driver? It turns out that Nokia Drive disables the screen saver (which developers can do with a couple of lines of code – check out UserIdleDetectionMode) so it runs continuously. This is a battery drain, so for longer journeys you will need some sort of car kit; you can get by with just a bracket to hold the phone and a standard micro USB power supply.

For basic navigation this seems to me as good as a Tom Tom though there are a few things missing. You cannot calculate a route offline, it does not show time to destination, and it does not have speed camera warnings.

Nevertheless, a significant benefit for Nokia’s Windows Phone users.

laptops, mobile, smartphones, tablets

How many clouds is too many? AcerCloud announced in Las Vegas

Acer has announced its AcerCloud in the run-up to CES in Las Vegas. This is a service that spans mobile devices, PCs and the internet, the aim being that pictures, documents and multimedia are available from any device. Take a picture on your smartphone, and it appears seamlessly on your PC. Download a video to your PC, and view it on your tablet. Play music stored at home from your tablet while out and about.

The press release is short on technical details, but does say:

AcerCloud intelligently uses local and cloud storage together so all data is always available

That said, it is more PC-centric than some cloud services. It seems that Acer considers the PC or notebook to be the primary repository of your data, with the cloud acting as a kind of cache:

Professionals can update sales documents on a PC and save them, and the documents will be put into the personal cloud and streamed to other devices. They can then go to their meeting with their notebook or tablet PC and have immediate access to all the updated files. The files will be temporarily accessible for 30 days in the personal cloud and on the devices, or they can choose to download the files on to other devices for long-term storage.

One of the features, which failed in the CES demo, is that a PC which is in hibernation can be woken up through wi-fi to deliver your content on demand:

As long as the main PC is in sleep (standby/hibernation) mode, Acer Always Connect technology can wake it up through Wi-Fi® so media can be retrieved via a mobile device.

This whole thing would work better if the cloud, rather than the home PC, were the central repository of data. A PC or notebook sitting at home is unreliable. It has a frail hard drive. It might be a laptop on battery power, and the battery might expire. The home broadband connection might fail – and most home connections are much slower uploading to the internet than downloading from it.

Another question: if you one of the professionals Acer refers to, will you want to put your faith in AcerCloud for showing documents at your business meeting?

Acer wants to differentiate its products so that users seek out an Acer PC or tablet. The problem though is that similar services are already available from others. DropBox has a cloud/device synchronisation service that works well, with no 30 day expiry. Microsoft’s SkyDrive is an excellent, free cloud storage service with smart features like online editing of Office documents. Google Music will put all your music in the cloud. Apple iCloud shares content seamlessly across Apple devices, and so on.

The problem with this kind of effort is that if it is less than excellent, it has a reverse effect on the desirability of the products, being one more thing users want to uninstall or which gets in the way of their work.

We will see then.

Finally, I note this statement:

AcerCloud will be bundled on all Acer consumer PCs starting Q2 2012. It will support all Android devices, while future support is planned for Windows-based devices.

Android first.

gadgets, mobile, smartphones

Microsoft puts carriers before users in new Windows Phone update which you might not get

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Microsoft has posted a new update for Windows Phone, update 7.10.8107.79. The list of fixes is here, not huge, but including one fix for an issue that has irritated many users:

On-screen keyboard. Fixes an issue to prevent the keyboard from disappearing during typing

But will you get the fix? The real news in Microsoft’s blog post announcing the release is this:

The update, available to all carriers that request it …

Microsoft is also discontinuing its Where’s My Phone update site:

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Why? Microsoft General Manager Eric Hautala is blaming growth in the number of model, country and carrier variations. That makes the site more work to keep up to date, but no less useful for users.

So what is going on? When Microsoft ditched Windows Mobile for Windows Phone, it sought to learn a lesson from Apple and to provide consistency in user experience, hardware and software. One important part of that is to control updates, so that users do not have to wait for carriers to authorise updates (or not to bother), but get them in a timely manner. This is a potentially a selling point against Android, where users have difficulty getting updates, especially on older devices.

In March last year, Hautala said:

There’s one more thing I want to clear up. I’ve seen a lot of speculation on blogs and forums lately about whether carriers can “block” an update. We work closely with carriers to test and schedule updates. They may ask us for a specific date to start an update. They may ask for updates to be bundled together. But you should ultimately receive all the updates we send out [emphasis mine].

Microsoft now seems to be back-tracking on this commitment, though we need clarification. It is possible that all devices will eventually get the fixes, though not necessarily in this release but in a future roll-up. Check the comments though: users fear the worst.

For background, I recommend you read my piece from February 2010, before the launch of Windows Phone, where Microsoft’s Steve Ballmer, Joe Belfiore and Andy Lees discuss the partner problem.

One further thought: if Microsoft is losing control over its partners, this represents an opportunity for specific partners to make the commitments that Microsoft is backing away from. How about it Nokia?

Update: Microsoft’s Joe Belfiore tweets:

ps – on updates, pls don’t overreact, our focus is on users first! As greg said “nothing has changed” in how we work w carriers on updates.

Greg is Greg Sullivan, Senior Product Manager on Windows Phone.

This still strikes me as a worrying development for users though. The disappearing keyboard bug is troublesome. How can a user find out when they will get the fix? “Ask your carrier” is all very well, but many find carriers unresponsive on this kind of issue.

apple, gadgets, gaming, tablets

An Apple iPad Christmas

The Apple iPad had a stunning Christmas – at least, it did in my part of the world.

A key factor was that EA Games decided to offer a range of classic board games adapted as iPad apps for 69p ($0.90)  each. So for less than the cost of a takeaway pizza I downloaded Scrabble, Monopoly, Trivial Pursuit and Risk.

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The games are not perfect – Scrabble accepts all sorts of odd words and US spellings, for example – but they are official licensed versions, nicely implemented, and a lot of nostalgic fun, which is the idea after all.

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Trivial Pursuit supports in-game purchases for extra questions, so that could work out more expensive eventually, but nobody could complain about the value.

It is not quite the full board game experience, with wine spilt on the pieces, junior tipping over the board in disgust, and game abandoned early because it is time to visit grandma, but the changes are mostly for the better.

One thought: this is another example of how well a tablet substitutes for physical things. A book, a board game, a photo album: the iPad is a better replacement than a PC or laptop, easily passed round, long battery life, no flapping screen, and a more natural user interface.

I am not sure what are the economics of selling games at 69p, but no doubt EA has drawn the graphs. Currently EA 69p games occupy four of the “Top Paid iPad Apps” category slots in the UK store.

Of course I am interested in the big picture. Looking at user reviews of Android equivalents like Monopoly I get the impression that there are more bugs, partly because EA has a dedicated iPad verson for these games whereas the Android versions are universal across multiple screen sizes, and partly because there are more OS versions and hardware differences to accommodate.

What about other tablets or new entrants to the market like Windows 8 in 2012? Prising users away from their Apple devices will not be easy, though I still think Microsoft has chances if it plays to its strengths in business applications.

apple, tablets

Running Windows on an Apple iPad

I love the convenience of the iPad but there are times when I miss Windows apps. It is not just for work; there is nothing on the iPad to rival Jack Bridge, for example.

The solution is to run Windows on the iPad via remote desktop.

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Most versions of Windows have remote desktop built-in, though you do need to install a client on the iPad. I have tried several and settled for the moment on Mocha RDP. If you tap the up arrow at bottom right, you get a toolbar which controls the on-screen keyboard, extra keys useful for Windows, and a menu with options including a macro of pre-defined keystrokes. It even works with my cheap iPad keyboard.

The downside of this approach is that Windows needs to be running somewhere on your network. However Mocha RDP supports wake on lan, so you can turn it on remotely; note that this normally needs to be activated in the PC BIOS.

In my case I already run a Hyper-V server, a free download. I have installed Windows 7 on a VM (virtual machine), so it is always available.

The iPad also supports VPN (Virtual Private Network), so given a decent broadband connection I could connect to Windows while out and about. Alternatively there are systems like LogMeIn which do not require a VPN, though you have to install the LogMeIn agent on the target PC.

The general approach makes a lot of sense to me. Technically it is a hybrid thin/thick client approach. An iPad or other tablet is smart and has its own local apps and storage, but does not attempt to provide the full capabilities of a PC or Mac. When you need that, you can log into a remote desktop.

It is another example of how the mobile revolution is making us rethink how we do computing. The thin client concept is nothing new, but it is only now that it is becoming compelling for users as well as administrators, giving them the convenience of a tablet as well as access to rich applications like Microsoft Office.

Microsoft no doubt has its own plans for combining tablets with desktop-as-a-service. I would guess that it involves Windows 8 on ARM; but it will take some effort to tempt users away from their iPads.

apple, reviews

Review: my bargain iPad Bluetooth keyboard from a Chinese market

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During my recent visit to Beijing I went along to the Hong Qiao market. It was quite an experience, with lots of fun gadgets on display, mostly fake but with plenty of good deals to be had.

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I did not buy much but could not resist an iPad Bluetooth keyboard. I have been meaning to try one of these for a while. The one I picked is integrated into a “leather” case.

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The packaging is well future-proofed:

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Of course I had to haggle over the price, and we eventually settled on ¥150, about £15.00 or $24.00.

It comes with a smart 12-page manual, which you will enjoy if you like slightly mangled English, though there are some small differences between the product and the manual. A power LED is described in the manual but seems not to exist. The manual makes a couple of references to Windows and in fact the keyboard does also work with Windows, but there is nothing silly like a Windows key and this really is designed for the iPad.

No manufacturer is named, which is odd as the vendor insisted that it is “original”, though the box does say “Made in China”.

The design is straightforward. The iPad slots in to what becomes the top flap of the case. Open the case, and you can set the iPad into an upright position for typing. The lower flap of the case has a magnetic clasp, which works fine. It is a bit of a nuisance though as it gets a little in the way when you are in typing mode. You cannot fold it back to tuck it out of the way.

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I noticed a few blemishes in the case; possibly I had a second-grade example.

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But I have not found any technical problems.

The unit is supplied with a micro USB cable for charging. It did not take long to charge and I think was already half-charged when I purchased.

Here is a closer look at the keyboard itself.

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Once charged, you turn on the power and pair it to your iPad by pressing the Connect button. I had a little difficulty with this until I discovered that you must press down until you feel a distinct click, then it goes into pairing mode. If you then go into the iPad’s Bluetooth settings you will see the keyboard as an available device. Connect, and you are prompted with a code. Type this code on the keyboard to complete the pairing.

The power switch on the keyboard is impossibly small and fiddly to use. If you know how small is a standard micro USB socket you will get the scale in this picture:

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So can you just leave the keyboard on? The keyboard claims a standby time of 100 days, so maybe that will be OK, though the manual warns:

When you are finished using your keyboard or you will be required after the keyboard to carry, so don’t forget to set aside the keyboard to switch the source OFF, turn off the keyboard’s power to extend battery life.

Note: When you normally using the keyboard, or if you are not using the keyboard and didn’t turn off the power switch, please don’t fold or curly, so you will have been working at the keyboard, it will greatly decrease you using the keyboard.

I think this means that turning it off is recommended.

Now the big question: how is it in use? It is actually pretty good. I can achieve much faster text input with the keyboard than using the on-screen option, and it is great to see your document without a virtual keyboard obscuring half the screen.

The keyboard is the squishy type and claims to be waterproof. In fact:

It is waterproof, dustproof, anti-pollution, anti-acid, waterproof for silicone part

according to the manual, as well as having:

Silence design, it will not affect other people’s rest.

which is good to know.

The keyboard has a US layout, but shift-3 gets me a £ sign and alt-2 a € symbol so I am well covered.

There are a number of handy shortcut keys along the top which cover brightness, on-screen keyboard display, search, iTunes control, and a few other functions. There is a globe key that I have not figured out; it looks as if it should open Safari but it does not. There are also Fn, Control, Alt and Command keys, cursor keys, and Shift keys at left and right. Most of the keyboard shortcuts I have seen listed for iPad keyboards in general seem to work here as well.

Learning keyboard shortcuts is one of things you need to do in order to get the best from this. For example, press alt+e and then any vowel to get an acute accent, press alt+backtick and then any vowel to get a grave accent, and so on. Finding the right shortcuts is a bit of an adventure and I have more to discover. Not everything is covered; I have not found any way to apply bold from the keyboard in Pages, for example. I would also love to find an equivalent to alt-tab on Windows, which switches through running apps. There is a Home key which you can double-tap, but then you have to tap the screen to select an app (unless you know better).

I am pleased with the keyboard, though given the defects in the case and irritations like the tiny power switch it is not really a huge bargain. I find it thought-provoking though. Is iPad + keyboard all I need when on the road, or have I just recreated an inferior netbook? The size and weight is not much different.

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Unlike some, I do still see value in the netbook, which has a better keyboard, a battery life that is nearly as good (at least it was when new), handy features like USB, ethernet and VGA ports, and the ability to run Microsoft Office and other Windows apps.

I am also finding that while I like the iPad keyboard for typing, the integrated case has a downside. If you just want to use the iPad as a tablet, the keyboard gets in the way. Maybe a freestanding Bluetooth keyboard is better, like the official Apple item, though that means another item kicking around in your bag.

In the end, the concept needs a little more design work. Having a keyboard in the case is a good idea, but it needs to be so slim that it does not bulk up the package much and gets out of the way when not needed. Perhaps some sort of fabric keyboard is the answer.

Incidentally, if you hanker after one of these but cannot get to the Hong Qiao market, try eBay or Amazon for a number of keyboard cases that look similar to me. Look carefully though; I noticed one by “LuvMac” which lacks a right Shift key, causing some complaints. Mine does have a right Shift key; perhaps it is a later revision.

Hmm, I have just realised that the lady on the stall forgot to give me a receipt or warranty …