March 10, 2006
Don't trust Google with your dataPosted 3763 days ago on March 10, 2006
That's the message of this incident documented here and here. I've already blogged this, and I'm adding updates to the earlier blog entry, but I'm highlighting it in a new post since it strikes me as particularly to-the-point after Google's takeover of Writely.
Sure, it's stating the obvious. Free service, no one to call for support, no SLA (Service Level Agreement), user's risk, right? Indeed; but working out a backup strategy isn't necessarily easy, especially if you embrace the full Web 2.0, work-on-the-go meme. Whether or not this particular user gets his deleted mail back, he's successfully highlighted the questions anyone should ask before using a Google service (or similar) for data that matters. What's the disaster recovery plan?
I think we are seeing the downside of the ad-financed service model. Paid-for subscription suddenly looks like a really good idea.
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