Why custom templates might not appear in Word 2013

I have a custom Word template which I use for transcribing interviews (it lets me start and stop the audio with a key combination). I installed this into the location defined for user templates. This option is in File – Options – Advanced – File Locations.

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However, when I chose File – New in Word, my custom template did not appear. The reason, I discovered, is that Word has an additional option which sets the save location of personal templates. This was blank in my installation.

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You have to set this to be the same as the user template path in File locations. After you do that, personal templates show up when you do File – New. Note that you also have to click on the PERSONAL heading before you see them.

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It works. Now for a little rant.

  • Why are there two locations? What is meant to be the difference between the location for user templates, and the location for personal templates?
  • Why does a Save location impact what happens when happens when you are starting a new document?
  • How did the personal template location get to be blank?
  • If one of these locations is blank, why is Word not smart enough to have a look in the other one?

I guess this may be a bug.

While I am on the subject, it appears that there is no automatic way to sync custom templates across different Office installations, even if you sign in with the same account. A shame.

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