New Outlook confusion as connection to Exchange Online or Business Basic mailboxes blocked “due to the license provided by your work or school”

What Microsoft gives with one hand, it removes with the other; or so it seemed for users of paid Exchange Online accounts when the company said that “for years, Windows has offered the Mail and Calendar apps for all to use. Now Windows is bringing innovative features and configurations of the Microsoft Outlook app and … Continue reading New Outlook confusion as connection to Exchange Online or Business Basic mailboxes blocked “due to the license provided by your work or school”

Redesign coming to Outlook for Windows and Mac, but will Microsoft fix what matters most?

At its Ignite conference under way in Orlando, Microsoft has been talking about its plans for Outlook, the unavoidable email and personal information management client for Office 365 and Exchange. A lot of UI design changes are on the way, as well as back-end changes that should improve our experience. One of the changes is … Continue reading Redesign coming to Outlook for Windows and Mac, but will Microsoft fix what matters most?

Notes from the field: “cannot open the Outlook window” in Windows 10. OneDrive the culprit?

A friend was having problems with Outlook on a new Windows 10 laptop. It had been set up with a POP3/SMTP email account. Everything worked fine at first, but then Outlook refused to open, displaying a message “Cannot open the Outlook window”. The version of Outlook was the latest Outlook 2016, purchased via personal subscription. … Continue reading Notes from the field: “cannot open the Outlook window” in Windows 10. OneDrive the culprit?

What to do when Outlook is stuck on “processing”

I have seen this a couple of times recently, both cases where Outlook 2016 is installed. You start Outlook, it loads plug-ins, then presents a dialog that says “Processing”. It does this for a long time. What is is processing? Who knows. Will it complete in its own good time? Not sure, but for sure … Continue reading What to do when Outlook is stuck on “processing”

Office 365 users: beware Outlook’s mysterious Not Implemented error

Outlook broke on my laptop the other day. Well, it still received mail, but many operations threw up an error, “Not Implemented”. It was particularly annoying that the error affected sending emails, but the error dialog only showed when I tried to force a send and receive. Therefore, emails were stuck in the outbox with … Continue reading Office 365 users: beware Outlook’s mysterious Not Implemented error

Outlook 2016 attachment mysteries and annoyances

Microsoft Outlook 2016 has a new feature which the company highlighted when it first appeared, which is that it sends attachments as links by default, if they are stored in network-accessible locations. The idea is to prevent proliferation of different versions if several respondents make changes and email them back. It also means that everyone … Continue reading Outlook 2016 attachment mysteries and annoyances

Notes from the field: when Outlook 2010 cannot connect to Office 365

If you set up a PC to connect to Office 365, you may encounter a problem where instead of connecting, Outlook repeatedly prompts for a password – even when you have entered all the details correctly. I hit this issue when configuring Outlook 2010 on a new PC. It was not easy to find the … Continue reading Notes from the field: when Outlook 2010 cannot connect to Office 365

Microsoft risks enterprise credibility by pushing out insecure mobile Outlook

One thing about Microsoft: it may not be the greatest for usability or convenience, but it does understand enterprise requirements around compliance and protecting corporate data. At least, I thought it did. That confidence has been undermined by the release yesterday of new “Outlook” mobile apps for iOS and Android. I read the cheery blog … Continue reading Microsoft risks enterprise credibility by pushing out insecure mobile Outlook

Offline web mail in new Office 365 and Exchange 2013 Outlook Web Access

Microsoft has posted details of the forthcoming Exchange 2013, and one of the features that intrigues me is the ability to use the browser-based email client, Outlook Web Access (OWA), offline. Since offline use is one of the primary issues with web applications, this is a key feature. It would be particularly interesting if it … Continue reading Offline web mail in new Office 365 and Exchange 2013 Outlook Web Access

Windows 8 to be called Windows 8, no Outlook on ARM

Microsoft has announced the range of editions planned for Windows 8, which is now the official name (previously it was a code name). Here is what I found interesting. Windows on Arm (WOA) is now called Windows RT and ships with Office included. However, Outlook is not included, confirming my suspicion that Outlook may gradually … Continue reading Windows 8 to be called Windows 8, no Outlook on ARM